“Most leadership training is focused on management techniques, efficiency, or problem-solving. This work feels different because it asks deeper questions i.e. about how we show up, how we listen, and how we create space for others. It is less about fixing and more about transforming relationships.

These skills encourage people to listen across difference, to slow down, and to recognise the humanity in others. If practised more widely, they could help bridge divides in workplaces, communities, and even within families, anywhere relationships are central.

The learning has provided me with new perspectives and practical tools that I can see would be valuable for supporting colleagues, especially in sensitive or complex situations.

The moment that really stayed with me was being asked the question: “What do you need to come along?” That simple but powerful prompt completely reframed how I think about engagement, collaboration, and inclusion.

I find myself being more intentional in creating spaces where people feel they can contribute, and more attuned to the different perspectives that colleagues bring.

I’ve been reflecting on when I will use (the skills) in the future: in line management conversations, in chairing meetings, and in supporting colleagues through change.

Personally, I have already used them at home with my children. Simple shifts, like asking them what they need to be part of something, have helped turn moments of resistance into moments of collaboration. I’ve noticed that asking open questions instead of giving instructions can dissolve tension very quickly. For instance, instead of insisting on something directly, I ask, “What do you need in order to do this?” That question often leads to a calmer, more cooperative response. It made me realise how powerful these skills could be if I bring the same approach into professional situations of disagreement or tension.

(My one key lesson I will carry forward) is that true leadership starts with listening, that is really listening to yourself and to others, whether in your professional role or in your personal relationships. Leadership is not just about strategy and outcomes but about creating conditions for people to thrive. This work provides leaders with a mindset and toolkit that encourages deeper listening and more thoughtful engagement.

(Without these skills) we would lose an approach that prioritises humanity in leadership. Without it, leaders risk reverting to transactional ways of working, missing the opportunity to build genuine connection and resilience in their teams and institutions.”